Patient safety is a major concern for the medical industry. Research estimates:
- 210,000 – 440,000 patients harmed by medical errors each year
- 40% of medical errors were misdiagnosis
- $3.37 billion in malpractice payouts each year
- $1 billion cost to patients and hospitals each year
Hospitals and medical systems put increasingly advanced systems in place to monitor and improve patient safety, but these systems largely ignore one of the largest drivers of patient safety: emotional intelligence.
High EQ Can Save Your Life shows how emotional intelligence can improve patient outcomes by:
- Improving doctor-patient communication
- Improving handoffs and transitions
- Improving office staff and administrators