There’s a cool post from David Reese, who leads people and culture at Medallia, a Silicon Valley software startup that measures and provides data on customer experience, in which he explains the need for an honest answer to the common interview question “what is your greatest weakness?” 

Reese points out that a search of career center websites reveals the advice students are getting – to focus on lesser skills or spin their weaknesses into strengths.

This is terrible advice. It indicates to me that they’re not willing to stand up and say what’s not working — the opposite of what a startup needs. One of the biggest dangers for a young company is that a roomful of smart people who aren’t being honest could easily be steering their rocket ship into the ground.

When I interviewed at Hogan, I had a snappy answer ready to deflect this infamous question ("I have a problem properly channeling my incredible physical strength."). I was so pleased with myself that I was disappointed when the question never came.

“You never asked me about my greatest weakness,” I said on the way out the door.

“We already know,” my future boss replied.

Although this news was initially disconcerting, as I reflected on it post interview, it was rather comforting. I had already taken the assessments, they had my results, they knew my stress points, and they still wanted to have lunch and talk about my future. That seems a better, more honest place to start an interview.

Everyone has worked with someone they could describe as a pistol, a live wire, or a short fuse. These excitable individuals’ energy and enthusiasm can energize their peers and employees, but their mood can turn on a dime, and when it does, they will have their employees walking on eggshells to avoid setting them off.

What makes these time-bomb personalities tick, and how can you keep excitable individuals from unleashing their dark side?

Find out in our complimentary ebook, Keep Calm and Carry On.

Over the past 12 months, Hogan has discussed a number of hot topics in the talent management arena. We’ve introduced you to an interesting, entertaining, and derailing cast of characters with howdoyouderail.com, and we’ve provided insight about engagement, team building, and organizational culture with our series on The Rocket Model. After reviewing the blog entries for this year, I compiled a list of Hogan’s Hottest, Hot Topics in 2012. 

1. The Dark Side: Derailment and the Hogan Development Survey
This topic makes the top of the list because it is a real phenomenon. It is estimated that at least half of the individuals who are currently in leadership roles are failing or nearly derailing. The Dark Side (i.e. behaviors that emerge when we are under stress, pressure, or simply not self-monitoring) can rear its ugly head in a number of ways. We’ve all met the Loose Cannon, worked with the Show Off, or tried to deliver feedback to the Skeptic. These derailing behaviors can be career killers…literally. So it’s important that we focus on our reputation and self-awareness.

2. Self-Awareness: The value of understanding one’s reputation
One of the largest debates in the area of personality is that of identity and reputation. Identity relates to our values, goals, hopes, and dreams while reputation represents the behaviors that other people see that can either help or impede goal attainment. Reputation is what matters. It is what helps you climb the corporate ladder or go down the chute of derailment. We cannot modify our reputations without understanding why we do the things we do. Self-Awareness is the key to reconciling the differences between identity and reputation. Self-Awareness is the key to leadership success. 

3. The Talent Management Gap: Building a high potential pipeline in a Millennial world
If you have doubts about the generational differences in the reliance on technology or the importance of social networking just ask any 10-year-old who wants an iPhone for Christmas, or consult the children’s toy aisle at your local big box store and you will find an assortment of Kindles, Nooks, and even iPad look-a-likes for babies. I can personally attest to this because my five-month-old received one from our friends for Christmas. There are differences in the way Millenials and eventually Generation Z will approach the work world. These groups have a significant reliance on technology, are highly affiliative, and require immediate and regular feedback. Jackie VanBroekhoven’s blog, The Generational Workforce of the Future, is a great illustration of the need to understand each of the generations representing the workforce in order to build the talent bench of the future.

4. Engagement: Focusing on the employee and the team
Employee engagement has been a hot topic for a number of years and it will likely become increasingly important as we see a shift in the make-up of the workforce. Engaged employees tend to be more satisfied and more productive, and productivity ties directly to the financial bottom line. The moral to the story is that morale and engagement matter and an employee’s engagement is largely driven by his/her boss. That being said, we need to focus on developing leaders who can empower and foster engagement in their staff.

What’s in store for 2013? We have a number of new and interesting topics to address next year, so stay tuned for more information from The Science of Personality. Until then, Happy Holidays from all of us at Hogan!

Balancing psychological roles is an important step toward creating a high-performing team. It is equally important to understand team members’ derailers.

Under stress, people’s greatest strength can become their biggest weakness – the ambitious salesperson earns a reputation as a cutthroat competitor, the meticulous accountant turns to nitpicking or micromanaging. These tendencies are called derailers.

If too many members of a team share the same derailing tendencies, they can become team derailers. Team derailers fall into three categories:

• Distancing derailers help individuals manage anxiety or pressure by maintaining distance from and pushing others away.
• Agitating derailers are an offensive rather than defensive response to pressure. They help individuals manage situations by manipulating or controlling others.
• Acquiescing derailers help individuals manage their anxiety and stress by building alliances with others.

These derailers can lead to shared blind spots, amplified reactions, or competitive responses, in which team members enter a sort of arms race by responding to each others’ derailed behavior in a manner that triggers more derailed behavior. However, by recognizing their shared characteristics, teams can work to mitigate their tendencies and correct problem behaviors.

To find out more about team derailers and how personality affects team performance, check out our free eBook, The Truth About Teams.

She’s the list maker, the fact checker, the one who always seems to be checking your work over your shoulder. Sure, some call it nitpicking, but isn’t anything worth doing worth doing right?

On the climb up the corporate ladder, the line between strength and weakness isn’t always clear. The same impossibly high standards that helped the perfectionist early in her career can earn her a reputation as a micromanager in the corner office.

Watch this video to see the perfectionist at work, or visit www.howdoyouderail.com to view the entire HDS video series. Follow on Twitter @ImHiDiligent #howdoyouderail

You make what seems like a promising hire – good resume, relevant experience, and solid references. And, at first, her performance matches that promise.

As time wears on, however, you start to hear grumbling around the water cooler. Nobody likes to work with your new hire. Her coworkers start to pull away, her work unit shows signs of waning engagement, and her performance starts to flag. Just like that, your promising new employee turns into a nightmare. Why? Odds are, your new hire is succumbing to the dark side of her personality.

Dark side personality characteristics emerge during times of increased stress, like the often-intense pressure to perform during the first several months of employment. If unchecked, these characteristics can disrupt relationships with a person’s coworkers and subordinates, which can impede their chances at success.

The Hogan Development Survey measures dark side personality along 11 characteristics, which can be grouped into three distinct reactions to conflict:

• Moving Away From Others – People in this group manage insecurities by intimidating and avoiding others. They tend to be alert for signs of criticism, rejection, betrayal, or hostile intent. When they think they have detected threat, they react vigorously to remove it.
• Moving Against Others – People in this group expect to be liked, admired, and respected. They tend to resist acknowledging their mistakes and/or failures (which they blame on others), and they are often unable to learn from experience.
• Moving Toward Others – People in this group want to please figures of authority. As a result, they are easy to supervise, and are popular with their bosses. However, in conflict, they tend to side with authority figures rather than sticking up for their team members or subordinates.

Unfortunately, dark side personality characteristics are nearly impossible to detect in a normal hiring process, making this story all too familiar. However, you can use targeted personality assessment to identify candidates’ dark side characteristics and focus onboarding efforts to ensure that you don’t wind up with a hiring horror story.

To learn more about our approach to dealing with people’s dark side, check out our whitepaper How your Greatest Strength can Become your Greatest Weakness.

He’s the hothead, the live wire, the one with the short fuse and explosive temper. His energy is infectious, but his mood can turn on a dime, and when he starts lobbing shells, boy you’d better take cover.

On the climb up the corporate ladder, the line between strength and weakness isn’t always clear. Although the loose cannon’s intensity makes him a favorite with his boss, his volatile emotions have the people around him walking on eggshells.

Watch this video to see the loose cannon at work, or visit www.howdoyouderail.com to view the entire HDS video series. Follow on Twitter @ImHiExcitable #howdoyouderail

Jon Bentz pioneered the study of managerial derailment when he launched a 30-year study of failed managers in the late 1970s at Sears. Bentz presented his research at the Center for Creative Leadership in the early 1980s. Bentz noted that they were uniformly bright and socially skilled; they failed because they:

• Lacked business skills
• Were unable to deal with complexity
• Were reactive and tactical
• Were unable to delegate
• Were unable to build a team
• Were unable to maintain relationships with a network of contacts
• Let emotions cloud their judgment
• Were seen as having an overriding personality defect

Inspired by Bentz’ findings, Morgan McCall and Michael Lombardo replicated and extended the study by interviewing senior executives and asking two questions, one about a successful executive and one about a derailed executive. In their findings, they defined derailed executives as “…people who were very successful in their careers (spanning 20-30 years and reaching very high levels) but who, in the eyes of the organization, did not live up to their full potential…” McCall and Lombardo published The Lessons of Experience in 1988. Although it was not the point of the book, it contained relevant, useful data on derailment. McCall and Lombardo focused on behaviors, circumstantial factors, and dynamics, rather than an overriding personality defect.

Hogan’s first published work on the dark side appeared in 1990 (Hogan, Raskin, & Fazini, 1990), and focused on one dimension of a taxonomy. In 1997, the first complete work on the derailment taxonomy was published in the Hogan Development Survey technical manual.

In 2003, David Dotlich and Peter Cairo suggest that everyone has derailment tendencies, but that CEOs are more vulnerable to them because of the pressure at the top of the pyramid, and that self-awareness can mitigate the influence of these tendencies on organizational effectiveness.

Rasch, Shen, Davies, and Bono (2008) offer a taxonomy of ineffective leadership behavior with three empirical findings warranting special attention: (a) they found no sex differences in the frequency of these behaviors, (b) the category of bad behavior that had the most toxic impact on staff morale was, “Failure to consider human needs,” (c) the frequency of this particular behavior increased with organizational status; the more senior the manager, the more abusive.

Most recently in 2011, a conclusive chapter on management derailment, personality assessment, and mitigation by Hogan, J., Hogan, R., & Kaiser, R. B was published in the APA Handbook of Industrial and Organizational Psychology (Vol. 3, 555-575). In this publication, Hogan et al. discuss the causes of incompetence, taxonomies of derailing characteristics, and factors for mitigating and preventing derailment.

In conclusion, the derailment research is based on a variety of methods and yields consistent findings across time, organizations, organizational levels, national culture, and even gender. The reasons managers fail all concern poor business performance, poor leadership, poor self-control, and especially, relationship problems. Moreover, the failure often occurs following major change and periods of increased stress. The reason these defects matter lies in the definition of leadership—which is the ability to build and maintain a team that can outperform the competition.

You've seen him around the office, he's made sure of it. He’s the boaster, the big timer, the guy who never seems to mind tooting his own horn. Some call it hubris, but are you really going to question God’s gift to business?

On the climb up the corporate ladder, the line between strength and weakness isn’t always clear. The same confidence and willingness to take credit that helped 'that guy' early in his career can turn into a sense of entitlement under the pressure of the corner office.

Watch this video to see 'that guy' at work, or visit www.howdoyouderail.com to view the entire HDS video series. Follow on Twitter @ImHiBold #howdoyouderail

She’s the idea woman, the visionary, the one with incense in her office and flowers in her hair. She doesn’t just think outside the box, she lives her life outside the box. Sure, her methods may be a bit unorthodox, but you have to dream big things to do big things.

On the climb up the corporate ladder, the line between strength and weakness isn’t always clear. Although her unique approach to problems may be an asset early in her career, it can result in a reputation as a bit of an eccentric.

Watch this video to see the dreamer at work, or visit www.howdoyouderail.com to view the entire HDS video series. Follow on Twitter @ImHiImaginative #howdoyouderail