Bob Hogan on Workplace Culture

Posted by Robert Hogan on Wed, Apr 18, 2018

RT CultureCulture can best be defined in terms of the values that guide the behavior and decision making of a social unit—a team, a family, a business, etc. Culture is not vague and touchy-feely; cultures can be easily and reliably assessed using any number of commercially available survey instruments. Cultures have real, concrete behavioral consequences, and they directly influence the performance of business organizations. As Peter Drucker, the founder of modern management practices, observed: “Culture eats strategy for breakfast.” That is, no matter what strategy a company might adopt, the culture will enable or prevent that strategy from being implemented.

A concrete example might help. Several years ago, we were contacted by a newly opened, high end hotel in London because it was struggling financially. We assessed the top management team using our measure of values and found the following. On the one hand, the top management team had very high scores on the Customer Service, Aesthetics, and Hedonism scales, which meant that they cared deeply about quality, style, and providing a superb and enjoyable customer experience; these values are perfect for hospitality. On the other hand, the top management team scored low on the Power and Commerce scales—which meant that no one cared about making money or beating the competition—and this explained their poor financial performance.  

There are four points about values that are worth noting. First, when people join organizations, they bring their own values with them, and the degree to which their values align with the values of the culture powerfully affects their subsequent performance. As Clarke Murphy, the CEO of Russell Reynolds Associates, observes, “We hire for talent but we fire for fit.” No matter how talented people might be, if their values are inconsistent with the culture of their organization, they will not succeed.

Second, the culture of an organization reflects the values of the executive team. On the one hand, the executives will largely share values—and those who don’t share the values of this team will leave. The values of the executives indicate the kinds of behaviors that are paid attention to and rewarded or punished accordingly. Over time, this process creates cultural homogeneity (Professor Ben Schneider calls this Attraction, Selection, Attrition–ASA). But no matter the terminology, culture is driven from the values of the people at the top.

Third, values are largely unconscious. People rarely reflect on their values because they are part of “the world taken for granted;” values are to people much like water is to fish—values are just part of the environment in which we operate. External feedback is usually needed to become aware of our values and our workplace culture.

Fourth, not all values are equally valuable. For example, some values like greed and selfishness create dysfunction in the groups and businesses where they exist; dysfunctional cultures seldom realize lasting success.

Finally, all successful teams share essentially the same values; these include tolerance, fitting in with the team, loyalty, hard work, a commitment to excellence, and an intense desire to beat the competition.

 

Topics: Hogan, culture, Bob Hogan

Branson Nailed It on LinkedIn Today

Posted by Ryan Daly on Wed, Sep 25, 2013

culturefitIt’s safe to say that Sir Richard Branson, the billionaire founder of the Virgin Group, which operates more than 400 companies, knows how to run a company.

Even so, it is rare to hear even the most successful of business leaders state something so perfectly as Branson did when he declared in a recent LinkedIn blog post: “The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.”

We’ve been preaching the gospel of fit – the extent to which a person’s personality aligns with a particular job, position, or organization – for a while, but there’s nothing like hearing it straight from the horse’s mouth.

For more of Branson’s tips for managing his people and running an empire, check out Inc’s video series here.

Topics: culture, job fit

Branson Nailed It on LinkedIn Today

Posted by Hogan Assessments on Tue, Sep 24, 2013

culturefitIt’s safe to say that Sir Richard Branson, the billionaire founder of the Virgin Group, which operates more than 400 companies, knows how to run a company.

Even so, it is rare to hear even the most successful of business leaders state something so perfectly as Branson did when he declared in a recent LinkedIn blog post: “The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.”

We’ve been preaching the gospel of fit – the extent to which a person’s personality aligns with a particular job, position, or organization – for a while, but there’s nothing like hearing it straight from the horse’s mouth.

For more of Branson’s tips for managing his people and running an empire, check out Inc’s video series here.

Topics: culture

Corporate Culture and the Impact on Employee Engagement

Posted by Cheryl Oxley on Mon, Mar 25, 2013

In the past few weeks, I’ve noticed a focus around corporate culture in many of my typical news sources – Fast Company, Fortune, Talent Management Magazine, and Harvard Business Review’s Blog. I’m sure the recent changes in Yahoo’s and Best Buy’s corporate work-from-home policies sparked the heated debates around corporate culture. Many of the discussions center around the impact these culture changes may have on the employees’ engagement, satisfaction, and overall commitment to the company. As covered in the New York Times, Yahoo explained the workplace policy change was made in an effort to boost employee morale. I’m not here to discuss whether this type of culture change was right or wrong, as I believe an argument for both is easily found in the media already.

However, it does have me thinking about how corporate culture affects employee engagement in general. A Gallup poll showed that more than 71% of Americans aren’t engaged in their jobs. We at Hogan believe this is more often a result of failed leadership or a bad boss, which Ryan Ross explains in an article by Adrienne Hedger and Dr. Robert Hogan discusses in “Why Engagement Matters.” I would argue that employee engagement is connected to organizational culture as well.

Perhaps the high rate of employee disengagement is a result of shifting views of how work environments should be structured. Companies are attempting to mitigate low employee engagement by creating a unique environment. We’re seeing examples of how top performing companies, especially those on the Fortune's “Best Places To Work” list, create a culture where employees want to be at work. Casual dress codes, free food, on-site gyms, ping-pong tables, pet-friendly policies, and many other non-traditional benefits are found in these types of cultures. Not surprisingly, Google is ranked as the #1 Best Place to Work by Forbes.

Of course, not all companies can provide what Google does in terms of free benefits. Fortunately, people want to work at places like Google for reasons besides the free food and rooms full of Legos. Fast Company’s recent article highlights how Google deliberately designs workplace satisfaction, not just around incredible perks, but also by creating a corporate culture that provides freedom, mutual respect, and transparency for all employees. According to the article, Google empowers its employees to have a say in topics ranging from how the company is run to the new design of its company-provided bicycles. This underlying philosophy of empowerment and transparency is the most attractive aspect of corporate culture, and the easiest to emulate.

As more companies begin to make the shift to a flat organizational structure, I bet employee engagement rates will also increase. Only time will tell.

Topics: leadership, engagement, culture

Corporate Culture and the Impact on Employee Engagement

Posted by Hogan Assessments on Sun, Mar 24, 2013

 

In the past few weeks, I’ve noticed a focus around corporate culture in many of my typical news sources – Fast Company, Fortune, Talent Management Magazine, and Harvard Business Review’s Blog. I’m sure the recent changes in Yahoo’s and Best Buy’s corporate work-from-home policies sparked the heated debates around corporate culture. Many of the discussions center around the impact these culture changes may have on the employees’ engagement, satisfaction, and overall commitment to the company. As covered in the New York Times, Yahoo explained the workplace policy change was made in an effort to boost employee morale. I’m not here to discuss whether this type of culture change was right or wrong, as I believe an argument for both is easily found in the media already.

However, it does have me thinking about how corporate culture affects employee engagement in general. A Gallup poll showed that more than 71% of Americans aren’t engaged in their jobs. We at Hogan believe this is more often a result of failed leadership or a bad boss, which Ryan Ross explains in an article by Adrienne Hedger and Dr. Robert Hogan discusses in “Why Engagement Matters.” I would argue that employee engagement is connected to organizational culture as well.

Perhaps the high rate of employee disengagement is a result of shifting views of how work environments should be structured. Companies are attempting to mitigate low employee engagement by creating a unique environment. We’re seeing examples of how top performing companies, especially those on the Fortune’s “Best Places To Work” list, create a culture where employees want to be at work. Casual dress codes, free food, on-site gyms, ping-pong tables, pet-friendly policies, and many other non-traditional benefits are found in these types of cultures. Not surprisingly, Google is ranked as the #1 Best Place to Work by Forbes.

Of course, not all companies can provide what Google does in terms of free benefits. Fortunately, people want to work at places like Google for reasons besides the free food and rooms full of Legos. Fast Company’s recent article highlights how Google deliberately designs workplace satisfaction, not just around incredible perks, but also by creating a corporate culture that provides freedom, mutual respect, and transparency for all employees. According to the article, Google empowers its employees to have a say in topics ranging from how the company is run to the new design of its company-provided bicycles. This underlying philosophy of empowerment and transparency is the most attractive aspect of corporate culture, and the easiest to emulate.

As more companies begin to make the shift to a flat organizational structure, I bet employee engagement rates will also increase. Only time will tell.

 

Topics: engagement, culture

3 Ways to Brand for Engagement

Posted by Eva Manole on Tue, Jan 22, 2013

BrandingTalk of personal branding on social platforms is rampant. Rarely, however is there mention of how a personal brand can affect engagement at work.

Employee engagement refers to the rational and emotional commitment one has to various aspects associated with the organization where he or she works. An employee’s commitment level translates into discretionary effort and intent to stay, which both affect organizational performance. Additionally, employee engagement is associated with job commitment, lack of burnout and well being. As Dr. Robert Hogan attests, “when employees are engaged, they like their jobs, they work hard at their jobs, they take initiative, and they show loyalty.”

When you brand yourself effectively within a company culture, co-workers and supervisors will have a clearer and more concise understanding of what it takes for you to be successful. Accurately projecting who you are to others will give them the necessary information to help you along the way. Even if they're well-intentioned, peers and supervisors cannot contribute to your engagement or success if they do not have a clear picture of your personality traits and motives. 

How can one take control of one’s personal brand and intentionally portray it favorably every day? It all starts with self-knowledge, which is a basic necessity to building your personal brand. Managing your reputation within an organization can only arise from strategic self-awareness.

Here are 3 ways to accurately define and project your personal brand at work.

Define it Simply

Identify what your three core brand attributes are. You should be able to fit them on a Post-it. Start by collecting feedback on how co-workers describe you, your strengths, your development opportunities and some of your top drivers.

Convey it Clearly

Project yourself in a concise manner. Mixed messages will confuse others. Focus on sending out a clear message of how you like to get things done, what makes you get those things done and why you do the things you do in a compact way.

Project it Confidently

Establish yourself as an expert in a relevant field. Once you show competence, you can more easily create a confident presence and build credibility. Become a good source of knowledge for others in a specific area and take control of disseminating that information. By sharing your expertise others will become more aware of what engages you.

If you are not feeling engaged at work, consider what image you are projecting to others.  Sharply defining your personal brand could be a step in the right direction.

 

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Topics: employee engagement, engagement, culture

3 Ways to Brand for Engagement

Posted by Hogan Assessments on Mon, Jan 21, 2013

 

BrandingTalk of personal branding on social platforms is rampant. Rarely, however is there mention of how a personal brand can affect engagement at work.

Employee engagement refers to the rational and emotional commitment one has to various aspects associated with the organization where he or she works. An employee’s commitment level translates into discretionary effort and intent to stay, which both affect organizational performance. Additionally, employee engagement is associated with job commitment, lack of burnout and well being. As Dr. Robert Hogan attests, “when employees are engaged, they like their jobs, they work hard at their jobs, they take initiative, and they show loyalty.”

When you brand yourself effectively within a company culture, co-workers and supervisors will have a clearer and more concise understanding of what it takes for you to be successful. Accurately projecting who you are to others will give them the necessary information to help you along the way. Even if they’re well-intentioned, peers and supervisors cannot contribute to your engagement or success if they do not have a clear picture of your personality traits and motives.

How can one take control of one’s personal brand and intentionally portray it favorably every day? It all starts with self-knowledge, which is a basic necessity to building your personal brand. Managing your reputation within an organization can only arise from strategic self-awareness.

Here are 3 ways to accurately define and project your personal brand at work.

Define it Simply

Identify what your three core brand attributes are. You should be able to fit them on a Post-it. Start by collecting feedback on how co-workers describe you, your strengths, your development opportunities and some of your top drivers.

Convey it Clearly

Project yourself in a concise manner. Mixed messages will confuse others. Focus on sending out a clear message of how you like to get things done, what makes you get those things done and why you do the things you do in a compact way.

Project it Confidently

Establish yourself as an expert in a relevant field. Once you show competence, you can more easily create a confident presence and build credibility. Become a good source of knowledge for others in a specific area and take control of disseminating that information. By sharing your expertise others will become more aware of what engages you.

If you are not feeling engaged at work, consider what image you are projecting to others.  Sharply defining your personal brand could be a step in the right direction.

 

 

Topics: employee engagement, engagement, culture

Team Culture

Posted by Hogan News on Tue, Nov 20, 2012

Truth About Teams

Have you ever been somewhere you felt like you just didn’t fit in?

People's core motives, values, and interests affect every aspect of their lives, from how they behave, to the kind of atmosphere and work environment in which they feel happy and productive. When it comes to team performance, shared values can have a powerful impact:

  • Coherence – Having common values assists with team bonding and makes working with colleagues easier and more enjoyable. Conflict tends to be more productive on teams with congruent values, focusing more on substantive, technical, or professional differences.
  • Greater efficiency –Team members are on the same page with regard to tasks and situations, understand each other’s needs, and trust one another more than individuals in teams without shared values.
  • Stability – Shared values increase individuals’ commitment to the team and its purpose, which increases team motivation and reduces turnover. Members who stay longer with a team are more likely to engage in activities and make decisions that benefit the group over selfish gains.

To find out more about team values, and how personality impacts team performance, check out our complimentary eBook, The Truth About Teams.

Topics: teams, team-building, values, culture, team values

Team Culture

Posted by HNews on Mon, Nov 19, 2012

Truth About Teams

Have you ever been somewhere you felt like you just didn’t fit in?

People’s core motives, values, and interests affect every aspect of their lives, from how they behave, to the kind of atmosphere and work environment in which they feel happy and productive. When it comes to team performance, shared values can have a powerful impact:

  • Coherence – Having common values assists with team bonding and makes working with colleagues easier and more enjoyable. Conflict tends to be more productive on teams with congruent values, focusing more on substantive, technical, or professional differences.
  • Greater efficiency –Team members are on the same page with regard to tasks and situations, understand each other’s needs, and trust one another more than individuals in teams without shared values.
  • Stability – Shared values increase individuals’ commitment to the team and its purpose, which increases team motivation and reduces turnover. Members who stay longer with a team are more likely to engage in activities and make decisions that benefit the group over selfish gains.

To find out more about team values, and how personality impacts team performance, check out our complimentary eBook, The Truth About Teams.

Topics: culture

On Halloween, beware the cultural vampire

Posted by Ryan Daly on Wed, Oct 31, 2012

VampireMany business owners and managers have likely found themselves in a predicament similar to the one Eric Sinoway describes in a recent blog for the Harvard Business Review.

One of his firm’s top performers was having a detrimental impact on the company culture. Should he and his partner continue to support and reward the employee based on his results, or should they cut him loose? How do you weigh the results a person gets vs. how he or she gets them?

Culture is a crucial factor in business success. There are dozens of stories of how a company’s culture either positively or negatively impacted its business.

Sinoway goes so far as to quote a Harvard Business School professor who claimed, “maintaining an effective culture is so important that it, in fact, trumps even strategy.”

Sinoway proposes there are four types of employees in terms of culture:

  • Stars – Employees who perform well and align with organizational values
  • High Potentials – Employees whose performance could improve, but who align with organizational values
  • Zombies – Employees who neither perform well or align with organizational values, and
  • Vampires – Employees who perform well but fail to align with organizational values.

Vampires, Sinoway said, can prove the most destructive, since most companies are reluctant to fire top performers. In this particular employee’s case, Sinoway knew he had to let him go.

For more about how values impact organizational culture and how culture can affect performance, check out our three part series, The Power of Unconscious Biases, The Value of Values, and The Culture Clash.

Topics: corporate culture, culture, high potential employees

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